Shipping, Collection & Returns
We're dedicated to getting your purchase to you as quickly & affordably as possible. During checkout, choose a delivery option that is convenient for you (Click & Collect at our Islington warehouse, or UK standard shipping).
Free In-Store Pick Up
Add item(s) to your cart, select 'Pick Up' as the delivery method during checkout. You’ll receive an email confirmation once your order has been received.
We’ll send you another email when your order is ready for collection. Orders are usually fulfilled & available for collection on a same-day or next-day service.
Once it’s ready, head to the store and follow the entrance through to our trade counter. Please bring your photo ID & the order number/confirmation email.
NOTE: Please don't head into store for collection before receiving your ready for pick-up confirmation.
London Local Delivery
We're currently offering a contactless local delivery service (defined as a 4km radius from our Islington warehouse, N1 1EA) for £5.99, no minimum spend required. Please allow 2-3 Business Days for delivery.
If you would like your order fulfilled sooner, then please select 'Standard UK Shipping' at the checkout, or get in touch on 0207 609 1164.
UK Standard Shipping
We offer a standard UK shipping method within mainland UK, in partnership with APC Overnight. Delivery lead-time is currently 2-3 business days.
Wallpapers & Fabrics
Wallpaper & fabric orders with a qualifying minimum order value of £200 are eligible for free UK-wide delivery.
Unopened merchandise is returnable at our Islington store. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date. Please note, all tinted colours are non-returnable.
NOTE: All tinted colours are non-returnable. We advise that you order charts in the 'Find your Colour' section of our website prior to making your decision. Alternatively, you can select a sample pot under the relevant product category.
NOTE: 10L tubs of paint are at high-risk of damage during transit. For this reason, we automatically put 10L tubs on a pallet service, leading to an extra delivery change. We recommend purchasing your order in 5L tins if you require UK shipping.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.